We will gladly accept returns only items that are unopened, unused and with original packaging. All returns must be requested within 7 days from the date item was delivered. You will have 14 days to return the item.
If we don't receive the return within 14 days we'll be able to issue refund as a store credit.
To request a return email hello@casasanctum.com or fill out the form below.
Use subject heading RETURN REQUEST. Please include your order number and a reason for the return with the request. You will then be emailed instructions. Only items that are given a return authorization, and arrive in new condition (unopened, unused, and with all packaging intact) will be accepted.
You will be responsible for the cost and risk of returning products to us. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend and insured and trackable mail service.
Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.

We do not accept returns on candle that have been lit, opened or broken unless they are damaged during shipping. If your package was damaged, please keep the original box and email us to open claim. 

ALL SALE + PROMOTIONAL ITEMS ARE FINAL SALE